Modèle de lettre - Excuses pour produits endommagés (2)

Dear [Mr or Mrs or Sirs], We acknowledge receipt of your letter [date] in which you inform us that [produits] delivered on [date] were damaged. We have immediately reported the case to our transit agent who is responsible for this, the goods being always inspected by our care in our warehouse before they are packed and despatched. We suggest that the best way to resolve the matter is to [action]. You should receive the [produits de remplacement] before [date]. We apologize for the inconvenience it has caused to you, and hope that this will not spoil our good commercial relationship. We do everything necessary so that it will not happen again and shall do all our best to give you satisfaction in the future. We are looking forward your orders that will always keep all our attention. Yours sincerely [votre nom] [votre fonction]