Modèle de lettre - Excuses pour produits endommagés (1)

Dear [Mr or Mrs or Sirs], We acknowledge receipt of your letter [date] in which you inform us that [produits] delivered on [date] were damaged. We have immediately reported the case to our transiter who is responsible for this, the goods being always inspected by our care in our warehouse before they are packed and despatched. Your suggestion seems to be the best way to resolve the matter and we shall immediately [action]. You should receive the [replacement products] before [date]. We apologize for the inconvenience it has caused to you, and hope that this will not spoil our good commercial relationship. We do everything necessary so that it will not happen again and shall do all our best to give you satisfaction in the future. We are looking forward your orders that will always keep all our attention. Yours sincerely [votre nom] [votre fonction]